My interview process with Delta was my favorite of all interviews. I personally think it was professional and I would have taken the job offer in a heartbeat if successful. The application process was similar to any other airline online application. I don’t have a second language so I applied for NON-LOD.
About 2 weeks after the application I received a phone call from a Delta recruiter asking me the following questions:
- What is the expiration date on my passport?
- What airport would I want to fly from for the interview in Atlanta?
- Have I applied or work for Delta before?
Shortly after the phone call I got the following email:
Congratulations on your success in the first steps of the Delta Air Lines Flight Attendant Academy admissions process! We are very excited that you’re interested in joining our team.
As we discussed on the phone, the next step will be for you to complete an online assessment.
To access the online assessment, you can either click here - Delta Assessment - or you can follow the instructions below:
1) Log back on to our recruitment web-site at www.delta.greatjob.net .
2) Select “Returning Candidates” on the left side of the page and log on using the reference number given to you by the recruiter on the phone, and your password.
3) Once you have logged on and selected your file, you will see a link to complete the online assessment.
This assessment should only take 15 to 20 minutes of your time, and please only start when you will have enough time to finish.
Also, if you have not yet done so, we will need for you to complete our online application form. This is in addition to the questions that you may have answered on the web-site at the beginning of the process. You can follow the same log-on instructions above to find the link for the online application or simply click on this link this link.
Please complete the assessment and the application as soon as you can. Once we receive the results, a recruiter will contact you via e-mail with the next steps.
Again, congratulations on your success so far in our selection process, and good luck on the assessment!
Delta Talent Acquisition Team
I followed the instructions and did the assessment and exactly one week later I received this email:
THERE’S JUST ONE MORE STOP ON OUR ITINERARY
BEFORE WE CAN SCHEDULE YOUR ARRIVAL.
PLEASE CONTACT US AGAIN BY PHONE AT YOUR EARLIEST CONVENIENCE.
We appreciate your continued interest in the Delta Air Lines Flight Attendant Academy and recognize that the selection process can be a considerable journey, in terms of both time and effort.
But you are almost at the boarding gate for a flight to Atlanta for a face-to-face interview at Delta headquarters.
Before we ask for this additional commitment and make the necessary arrangements, one of our senior recruiters would like to conduct another telephone interview of approximately 15-20 minutes. As soon as it is convenient for you to have a conversation of this length between 7am and 11pm (Central Standard Time), please call our recruitment center at:
Please mention that you are calling for a telephone interview and you will be directed to a Senior Recruiter.
Congratulations on getting to this stage in the selection process. We certainly consider you a strong candidate and wish you the best of luck as you continue to move forward. Thank you again for your interest in representing the new Delta as a Flight Attendant.
Delta Talent Acquisition
CHANGE YOUR ALTITUDE
I called and a senior recruiter asked me the following questions:
- What would you do if you had a crying baby on your flight that is disturbing other passengers?
- Tell me about your current job? Why you planing on leaving?
- How would you handle a passenger that seems to be intoxicated?
- Tell about a time you had to deal with a conflict and what was the outcome?
- If you offered a position with Delta as a flight attendant would you be willing to relocate?
At the end of my phone call I got the whole congratulation on passing the interview the next step would be a face to face interview in Atlanta and I will receive an email with my itinerary in a few days.
Got my itinerary in a few days and before you know it I was flying to Atlanta for my interview.
My interview was scheduled for 9:00 A M and I flew in the same day of my interview. I took a cab from the airport since I did not want to risk taking the shuttle and be late. I arrived on-time and there were about 70 other candidates waiting for the interview.
The interview begins in a conference room where someone from Delta talk a little about the job and then you are ask to introduce yourself by stating your name, what you do for a living and what languages you speak?
After everyone goes through the introduction you are then given a break. Snacks and beverages are offered in the lobby area where about 6 Delta flight attendants in uniform will be socializing. Get to know these flight attendants because they are there to assess you interactions. After the break they start calling candidates one at a time for a 2 on 1 interview where they ask several situational questions. This is the interview where they decide whether they are going to hire you or not. If they decide to hire you, they will send you to HR to do whatever paperwork in needed. If you are not one of the chosen ones you will be asked to come back in the conference room where will thank you for coming and tell you how lucky you are to make it this far and encourage you to reapply in the future. You are then told how to get back to the airport and take an earlier flight if available.
When applying for any job it is so important to prepare yourself with whatever tool necessary to land the job. I learn from failure but you don’t have to be like me. Prepare for the interview questions, relax and do you research.
Thank you for reading and look out for my next post about using the STAR method.